Outstanding Service Earns Award of Excellence

Rochester Telemessaging Center wins coveted ATSI Award of Excellence

TOP TEN

Rochester Telemessaging Center (RTC), of Rochester Hills, MI has been honored with the exclusive ATSI 2025 Award of Excellence for the 29th year. This award is pre-sented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Roches-ter Telemessaging Center was presented with the award at ATSI’s 2025 conference in Pheonix, AZ.

“It’s a true honor to accept this award on behalf of our exceptional team. Their dedication and excellence are unmatched,” says RTC President Ryan Chinoski.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“Year after year, the ATSI Award of Excellence (AOE) serves as a powerful benchmark for customer service success. Now in its 29th year, this program gives our members a chance to celebrate what’s working, identify areas for improvement, and strengthen their commitment to service quality. With every call graded by an unbiased third party, partici-pants gain credible, actionable feedback. Companies who earn this recognition are not just delivering excellent service—they’re setting the standard. At ATSI, we’re proud to of-fer a program that continues to challenge and inspire our members,” says ATSI Presi-dent, Brianna Burke.

The award started 29 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Now a twenty-nine time winner Rochester Telemessaging Center earned the Titanium Plus Award. ATSI extends its congratulations to the staff of Rochester Telemessaging Center on their proven TOP TEN quality service to their customers.