Outstanding Service Earns Award of Excellence

Rochester Telemessaging Center wins coveted ATSI Award of Excellence

TOP TEN

Award of Excellence plaque for Rochester telemessaging Center - 29 years in a rowRochester Telemessaging Center (RTC), of Rochester Hills, MI has been honored with the exclusive ATSI 2026 Award of Excellence for the 30th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Rochester Telemessaging Center was presented with the award at ATSI’s 2026 conference in Tampa, FL.

 “This prestigious award is a reflection of our team’s hard work and commitment to deliv-ering excellence every day,” says RTC President Ryan Chinoski. 

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“Year after year, the ATSI Award of Excellence (AOE) serves as a powerful benchmark for customer service success. Now in its 30th year, this program gives our members a chance to celebrate what’s working, identify areas for improvement, and strengthen their commitment to service quality. With every call graded by an unbiased third party, partici-pants demonstrate to their clients and employees they are committed to quality. Companies who earn this recognition are not just delivering excellent service—they’re setting the standard. At ATSI, we’re proud to offer a program that continues to challenge and in-spire our members,” says ATSI President, Ryan Ambs. 

The award started 30 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

 The award started 30 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience. Now a thirty-time winner and the only company to win this award since its inception, Rochester Telemessaging Center earned the Palladium Award. ATSI extends its congratulations to the staff of Rochester Telemessaging Center on their proven TOP TEN quality service to their customers.