Compliance You Can Trust
At RTC, we take pride in delivering service that meets the highest standards of compliance. Every member of our team completes extended HIPAA training and ongoing education to ensure your calls are handled with accuracy, confidentiality, and care. Our commitment to compliance gives you the confidence that your sensitive information is always protected.
awards & accreditations
Rochester Telemessaging Center is the only company nationwide to receive the prestigious Award of Excellence 29 years in a row from the Association of TeleServices International (ATSI).
Rochester Telemessaging Center has achieved the Award of Excellence every year since its inception.
The ATSI Award of Excellence program provides a quality assessment for telemessaging call centers and measures more than 400 data points. When companies earn recognition for multiple years, it is a verification of their ongoing attention to providing consistently high quality services.
In addition, the Rochester Telemessaging Center is the only company certified by ATSI in the State of Michigan.
This certification process is an industry peer-to-peer review program of best practices and policies to ensure a certified site’s ability to achieve a 99.99% annual run time.
This rigorous program sets more than 60 criteria that must be met or exceeded to qualify.
Overall, the adopted requirements represent a collection of best practices and guidelines to which sites must adhere.
