Who we are

our mission

To set the absolute standard of excellence within our industry for customer service while fostering a culture of positivity that encourages the finest qualities of professional growth within our team members.

Woman at desk wearing a headset and microphone. She is wearing a dress and jacket and smiling at the camera with her arms crossed.

RTC is dedicated to Four Core Values.

  • Exceed Expectations

  • Positive (Attitude & Actions)
  • Integrity (Honest, Strong Moral & Ethical Principles)

  • Professionalism

53

Years of Excellence and Expertise

29

Consecutive years of Awards of Excellence

We bring 53 years of excellence & expertise to each contact.

There’s a reason our clients remain with Rochester Telemessaging Center (RTC) over the long run, enthusiastically recommending us to friends and colleagues. We offer the best in customized communications solutions.

Michigan is home to several live answering service / teleservice companies. RTC is the only Michigan answering service certified by the Association of TeleServices International (ATSI). We are also the ONLY nationwide answering service / teleservice company to earn ATSI’s Award of Excellence for 29 consecutive years.

Serving clients in Michigan and across the nation with live telephone answering services and teleservice solutions, RTC has more than 50 years of experience in providing customized communications solutions for individuals and organizations of every size and industry.

Over the years, we have built a reputation for exceptionally professional, well-spoken, efficient, courteous and confidential staff. All RTC call-taking services are managed internally by our U.S. based team — we never outsource.  We work closely with our clients to efficiently and expertly resolve their communications issues and challenges. We pride ourselves in having loyal, long-term clients who are pleased with our answering services and competitive prices.

All staff members at RTC who answer calls undergo intensive training before their first call. Well-trained employees ensure competency and a superior level of proficiency necessary for handling not only typical, simple industry-related calls, but more complex calls requiring thoughtful decision-making expertise. Let us show you why we are the best live answering service company in Michigan.

awards & accreditations

Rochester Telemessaging Center is the only company nationwide to receive the prestigious Award of Excellence 29 years in a row from the Association of TeleServices International (ATSI).

Rochester Telemessaging Center has achieved the Award of Excellence every year since its inception.

The ATSI Award of Excellence program provides a quality assessment for telemessaging call centers and measures more than 400 data points. When companies earn recognition for multiple years, it is a verification of their ongoing attention to providing consistently high quality services.

Award of Excellence plaque for Rochester telemessaging Center - 29 years in a row
the ATSI Award of Excellence logo
ATSI’s Learning by Association Award

In addition, Rochester Telemessaging Center is the only company certified by ATSI in the State of Michigan.

This certification process is an industry peer-to-peer review program of best practices and policies to ensure a certified site’s ability to achieve a 99.99% annual run time.

This rigorous program sets more than 60 criteria that must be met or exceeded to qualify.

Overall, the adopted requirements represent a collection of best practices and guidelines to which sites must adhere.

clients’ success stories

One of the best business decisions I ever made was to hire Rochester Telemessaging Center during a marketing campaign. More calls were coming in than we could handle, so excess calls and calls after hours were transferred live to a professional at Rochester Telemessaging Center. Over three years my business doubled then doubled again. This would not have happened without Rochester Telemessaging Center.

Thankfully my marketing professional convinced me that when someone calls they want help right now and if they have to leave a message they are likely to just hang up and call someone else. Rochester Telemessaging Center was a vital piece to the 400% growth over three years. I 100% recommend Rochester Telemessaging Center to any business owner that is serious about growing their business.

Bill Peterson

Best Benefits

It was my understanding that building power failed January 1 due to the winter storm effect. Thank you for providing us with the capability of triaging the more than 450 calls that came to InfuSystem during that crisis. Without your assistance it would not have been possible to service our customers to the extent that we did. For the patient’s calling the clinical support hot-line, the transition of service was seamless. InfuSystem’s mission stated goal is to be the best in our field and always make service our highest priority. Thank you for assisting us in facilitating our mission under the worst and best of circumstances.

Susan Wozniak, RN, MS, OCN®

InfuSystem

Just wanted to drop the RTC Team a quick note of thanks and appreciation for all you do for McCormick Electrical and me. Your team has made my life much simpler and with much less stress on nights, weekends and when we are short staffed. I can relax and know my clients are being answered and attended to. We receive compliments on there always being someone to answer the phones at all times and that was one of the main reasons I started McCormick Electric to begin with…I personally hate answering machines and voicemail systems and so do people that are experiencing a problem and need help.

Tom McCormick, CEO

McCormick Electrical Services, Inc.

You are indeed fortunate to have as dedicated a professional as Sandy. She worked with me at many different times as well as being available after hours to customize your answering service to meet the needs of my customers. She is always ready to cheerfully make adjustments to my account and settle any problems that occur promptly. This is what I call “knock your socks off” customer service, and that is what Sandy is helping me to provide to my customers, being on the front line for Service Engineers always gives them a lasting first impression.

Christopher O. Koechig

Service Engineers & Consultants

I wanted to write you this letter to let you know how happy I am with your answering service company. I began working with your company the first of this year. I had been shopping for an answering service that would work with me on a data transmission. Your staff won my confidence easily when compared to the competition. They had a comprehensive knowledge of the field combined with a sincere desire to help your customers succeed that is not easily found in business. They also had a few welcomed suggestions with regard to my advertising and merchant account search.

If I come across anyone that could benefit, Rochester Telemessaging will get an enthusiastic endorsement from this customer.

Steve Pierce

Micro Systems

Just wanted to send you a little note to say thank you to you and your team for doing such a great job. Our phone lines went down last night and just recently came back up and your answering service team took all our calls. It is such a comfort to know that our customers and employees will be taken care of after hours and when our lines are down. We greatly appreciate your answering service.

Stephanie-Lynn Marotta

Huffmaster Companies

You and your answering service staff have been amazing. Each call is answered professionally within a VERY short time, they are hardly ever on hold, and if they are, it has been under 30 seconds, each communication specialist answers in a friendly voice that radiates over the phone lines, and what I love the most is each answering service agent gives their name when branding the answer phrase. It’s personal, professional, and an excellent way to do business. Thank you for everything!

Carolyn C. Kelly, M.S., Ph.D., Owner/Engineer

Silver State Communications

We’ve had RTC answer our phones after hours for a while now. I can honestly say it was one of the best decisions we’ve made as a business. The old answering machine was just not doing it. I didn’t realize how many calls we were actually missing! Phone calls are still our primary means of acquiring new clients. RTC has a professionally trained staff and has always delivered exceptional customer service. I highly recommend them!

Clint Verran

Clint Verran Sports Medicine

Rochester Telemessaging Center is a major asset to my small business. Customers prefer speaking with a live person rather than leaving a message on an answering machine. They collect the customer info which allows me to communicate by email or phone with customers. I always receive compliments about the staff answering the phone & how professional & helpful they were. RTC allows me to provide excellent customer service & efficiency by avoiding wasted time & travel. There is no substitute for having all customer requests, concerns & project details transcribed in real time. Sales have increased because customers prefer a professional approach. I will continue to rely on RTC to help me provide superior customer service.

Mario

All Surface Restoration

I have been a very happy customer of your messaging service for the past 15 years. RTC and its staff provide excellent and prompt responses for all my calls. They even go out of their way to make sure I get an important message at any time of the day or night. Keep up the good work!

Stephen L. Redisch

Law Offices of Stephen L. Redisch