Live Answering
Nationwide Answering Service
Your calls are always answered with a smile!
Every busy signal or rollover to internal voicemail can mean lost business.
Our Michigan Call Center gives your callers immediate access to a specially trained associate who can quickly assist them, whether they’re next door or several time zones away. Together, we can customize our services to meet your needs:
Don’t miss another potential sale. Contact us today to discuss our live answering service solution and see why more and more businesses are turning to the professionals at Rochester Telemessaging Center.
Remote Receptionist
We can be the best, most capable receptionist you’ll ever employ (and we’ll never call in sick).
Let us answer your calls and route callers to the proper location. Our professionally trained staff can handle all your calls, even if multiple calls come in simultaneously. Plus, our robust staffing means someone is available 24/7 to present a professional image whenever you get a call.
Need us to tell you who’s calling or simply transfer the call? You determine the parameters. Our receptionists have the latest technology at their fingertips and will handle each call quickly and efficiently.
On-Call Schedules
When you have staff on call during the day, after-hours or for emergencies, we can make sure your calls get routed to the correct individual quickly and efficiently.
You set the boundaries–who handles what areas or territories, what constitutes an emergency, or even how your staff will be contacted. From there, simply fax or e-mail who’s on call and when. You can also go through our portal and set your own on-call schedule. We’ll route your calls by telephone, text message, e-mail or pager. And you’ll continue to build your reputation for prompt, reliable response.
Physicians/Medical Offices
We can help you and your staff maintain your personal and work lives, offer precise patient communications and care, and do it all cost-effectively.
We’ve provided 24-hour communications assistance to doctors and medical offices since 1972. (Appointment reminders & appointment verifications)
We are keenly aware of HIPAA requirements as well as Business Associate Agreements necessary to comply with government regulations for confidential Patient Health Information. Besides a robust answering service, we can customize your messaging options (secured messaging, pager, text message, e-mail, cell phone, voice mail or fax) and/or screen your calls. We can also save critical staff time by handling appointment verification, appointment reminders and answering non-urgent questions. We can even staff an employee attendance line or help screen potential employees.
Healthcare Agencies
We specialize in providing efficient services to local and nationwide health-care agencies whose services are often complex, and require high levels of public awareness and confidence.
Whether your organization has one location or several, our communications professionals bolster your reputation for quick, compassionate and efficient care.
Property Management
Your business is stressful enough without having co-owner or lessee issues improperly handled.
Let us professionally and efficiently handle your calls after-hours, during lunch or when it gets too busy (particularly during storms and power outages), take messages, dispatch emergency services, and address staff on-call schedules.
We can also verify apartment-showing appointments or even staff an employee attendance line.
