Rochester Telemessaging Center is the only company nationwide to receive the prestigious Award of Excellence 29 years in a row from the Association of TeleServices International (ATSI).

  • Rochester Telemessaging Center has achieved the award every year since its inception.

  • The ATSI Award of Excellence program provides a quality assessment for telemessaging call centers and measures more than 400 data points. When companies earn recognition for multiple years, it is a verification of their ongoing attention to providing consistently high quality services.

In addition, the Rochester Telemessaging Center is the only company certified by ATSI in the State of Michigan.

  • This certification process is an industry peer-to-peer review program of best practices and policies to ensure a certified site’s ability to achieve a 99.99% annual run time.

  • This rigorous program sets more than 60 criteria that must be met or exceeded to qualify.

  • Overall, the adopted requirements represent a collection of best practices and guidelines to which sites must adhere.

Award News:

2021 ATSI Award of Excellence
2019 ATSI Award Gold Call Center Certification