Outstanding Service Earns Award of Excellence

Rochester Telemessaging Center wins coveted ATSI Award of Excellence

Association of TeleServices International, Inc.
1000 Westgate Dr, Suite 252
St.Paul, MN 55114

Rochester Telemessaging Center of Rochester Hills, MI has been honored with the ex-clusive ATSI 2023 Award of Excellence for the 27th year. This award is presented an-nually by the Association of TeleServices International (ATSI), the industry’s Trade Asso-ciation for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Rochester Tele-messaging Center was presented with the award at ATSI’s 2023 conference in Atlanta, GA.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI AOE (Award of Excellence). This program is a great way for you and your staff to find out how well your callers are being taken care of. The AOE is not a competition against other answering ser-vices; it is a competition against yourselves. It is a tool to measure how well your business part-ner’s callers are being treated. Since all calls are graded by a neutral third party, you can get an honest appraisal of the quality being given. Measured politeness, manners and the best possible message are the way to ensure success for both your service and their business.” says ATSI President Jim Reandeau.

The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Now a twenty-seven-time winner and the only company to win this award since its in-ception, Rochester Telemessaging Center earned the Titanium Plus Award. ATSI ex-tends its congratulations to the staff of Rochester Telemessaging Center on their proven TOP TEN quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association repre-senting live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.