Professional solutions for your customer calls … 24/7
Michigan based Answering Service
Every busy signal or rollover to internal voicemail can mean lost business. Our Michigan Call Center gives your callers immediate access to a specially trained associate who can quickly assist them, whether they’re next door or several time zones away. Together, we can customize our services to meet your needs:
- Answering Service 24/7
- Call overflow during heavy traffic periods
- During lunch hour
- On evenings, weekends and holidays
- During severe weather conditions
- For emergency situations
We can be the best, most capable receptionist you’ll ever employ (and we’ll never call in sick). Let us answer your calls and route callers to the proper location. Our professionally trained staff can handle all your calls, even if multiple calls come in simultaneously. Plus, our robust staffing means someone is available 24/7 to present a professional image whenever you get a call.
Need us to tell you who’s calling or simply transfer the call? You determine the parameters. Our receptionists have the latest technology at their fingertips and will handle each call quickly and efficiently.
When you have staff on call during the day, after-hours or for emergencies, we can make sure your calls get routed to the correct individual quickly and efficiently. You set the boundaries … who handles what areas or territories, what constitutes an emergency, or even how your staff will be contacted. From there, simply fax or e-mail who’s on call and when. We’ll route your calls by telephone, text message, e-mail or pager. And you’ll continue to build your reputation for prompt, reliable response.
We can help you and your staff maintain your personal and work lives, offer precise patient communications and care, and do it all cost-effectively. We’ve provided 24-hour communications assistance to doctors and medical offices since 1972. (Appointment reminders & appointment verifications)
We are keenly aware of HIPAA requirements as well as Business Associate Agreements
necessary to comply with government regulations for confidential Patient Health Information.
Besides a robust answering service, we can customize your messaging options (pager,
text message, e-mail, cell phone, voice mail or fax) and/or screen your calls. We can
also save critical staff time by handling appointment verification, appointment reminders and
answering non-urgent questions. We can even staff an employee
attendance line or help screen potential employees.
Health Care Agencies
We specialize in providing efficient services to local and nationwide health-care agencies whose services are often complex, and require high levels of public awareness and confidence. Whether your organization has one location or several, our communications professionals bolster your reputation for quick, compassionate and efficient care.
Your business is stressful enough without having co-owner or lessee issues
improperly handled. Let us professionally and efficiently handle your calls after-hours,
during lunch or when it gets too busy (particularly during storms and power outages),
dispatch emergency services,
and address staff on-call schedules.
Eliminate no-shows and double-booked hours when we call your clients to verify appointment times and availability.
If you don’t need us to answer your phone 24 hours a day, 7 days a week, we can still help make sure you don’t miss a call. We can handle calls:
- After hours
- During peak times
- When your line is busy
- After a select number of rings
- During staff meetings
- On holidays
- Whenever you need
Announce your office hours, list filtering information that gives callers the option to leave a message, or provide an “infomercial” promoting your products or services prior to connecting with one of our associates for further assistance if still needed.