Outstanding Service Earns Award of Excellence

Rochester Telemessaging Center wins coveted ATSI Award of Excellence

Rochester Telemessaging Center, of Rochester Hills, MI has been honored with the exclusive ATSI 2021 Award of Excellence for the 25th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including tele-phone answering and message delivery across North America and the UK. Rochester Telemessaging Center was presented with the award at ATSI’s 2021 conference in Kansas City, MO.

“I can’t put into words how proud I am of our team. They’re always striving to be the best in our industry and earning this award with the top score demonstrates their resolve” says RTC President Ryan Chinoski.

Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria includes:

• Response Time
• Courteousness of Rep
• Accuracy of Call
• Knowledge of Account
• Overall Impression of Call

“The ATSI Award of Excellence is essential to our members and their employees to con-tinually evaluate the service levels they are providing to their clients. It enables them to identify areas of greatness, as well as places that need attention. We’ve had members that have participated in the program for decades and look forward to winning their awards each year.” Says ATSI President Tifani Leal.

The award started 25 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience. Rochester Telemessaging Center is the only company nation-wide to have earned this award every year since its inception.

Now a twenty-five time winner Rochester Telemessaging Center earned the Titanium Award. ATSI extends its congratulations to the staff of Rochester Telemessaging Cen-ter on their proven quality service to their customers as the TOP SCORE winner.

About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association repre-senting live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, in-bound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet ser-vices among others.

To download the press release, click here.