ATSI Awards Gold Call Center Certification
Rochester Hills, MI September 8, 2014–The Association of Teleservices International (ATSI) is pleased to announce that Rochester Telemessaging Center has re-qualified for the Gold 24/7 Call Center Certification Award for the third consecutive time, originally qualifying in 2008.
The Certification indicates that Rochester Telemessaging has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time. “As Michigan’s only ATSI-24/7 Certified Call Center, Rochester Telemessaging Center demonstrates a continuing effort to bring the highest quality to the telephone answering service industry”, said Dan L’Heureux, Certification Examiner.
ATSI, based in Altamonte Springs, FL, is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services.
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